FREQUENTLY ASKED QUESTIONS

Is there a number I can call to talk to someone?


Yes. Call/text inquiries to 657-243-3969 Tues-Sat 10am-7pm PST. Please allow 20-30 minutes for all responses.




Can I cancel or make changes to an order?


Once an order is places and paid for, it is immediately entered into our processing system and cannot be canceled or changed.




How do I track my order?


You will receive an email with your tracking number announcing that your order has been shipped.




Do you accept orders placed outside of the US?


We only ship in the USA at the moment.




How long will it take to receive my order?


Once shipped, most orders take anywhere from 2-5 business days to arriving depending on the efficiency of your local postal service.




What if I'm not available during the delivery of my GoGo Extensions package?


All deliveries require signature confirmation. If no one is available at the residence / business, your package will be returned to the post office. A valid ID will be required to pick up your package from the post office.




How are orders shipped?


All orders are shipped via priority mail with signature confirmation required.




What happens if an item that I order is sold out?


Occasionally a tremendous demand will deplete our stock of a particular product. We will attempt to contact you with information on out of stock items. We reserve the right to partially fill orders on out of stock products. We will provide a refund for any item that is not fulfilled.